Terms of Service

Last Updated: December 2024

Welcome to R.M. Mechanical. By accessing our website or using our HVAC services, you agree to be bound by these Terms of Service. Please read them carefully before using our services or website.

1. Acceptance of Terms

By accessing our website at rmhvacpro.com or engaging our HVAC services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

2. Services Provided

R.M. Mechanical provides professional HVAC services throughout Tampa Bay, including:

  • Installation: Air conditioning systems, heat pumps, furnaces, ductless mini-splits, and related HVAC equipment.
  • Repair: Diagnosis and repair of heating and cooling systems, including emergency services.
  • Maintenance: Preventive maintenance, tune-ups, and system inspections.
  • Indoor Air Quality: Air purification systems, UV lights, humidity control, and duct cleaning.
  • Consultation: Energy efficiency assessments, system recommendations, and load calculations.

3. Service Appointments and Scheduling

When scheduling a service appointment with R.M. Mechanical:

  • Appointment Times: We strive to arrive within the scheduled window. If delays occur, we will contact you as soon as possible.
  • Access: You agree to provide our technicians with safe and reasonable access to the work area and equipment.
  • Cancellation: We appreciate at least 24 hours notice if you need to cancel or reschedule an appointment.
  • Emergency Service: Emergency and after-hours services may be subject to additional charges.

4. Estimates and Pricing

  • Free Estimates: We provide free estimates for equipment installation and major repairs.
  • Diagnostic Fees: Service calls may include a diagnostic fee to assess your system.
  • Written Quotes: All major work will be quoted in writing before work begins. You must approve the quote before we proceed.
  • Price Changes: If additional issues are discovered during service, we will inform you and obtain approval before proceeding with additional work.
  • No Hidden Fees: We believe in transparent pricing. The price quoted is the price you pay, subject to the scope of work remaining the same.

5. Payment Terms

  • Payment Due: Payment is due upon completion of service unless other arrangements have been made in writing.
  • Accepted Methods: We accept cash, checks, and major credit cards.
  • Financing: Financing options may be available for qualifying customers on major installations.
  • Late Payments: Outstanding balances may be subject to late fees and collection actions.
  • Deposits: Large installation projects may require a deposit before work begins.

6. Warranties and Guarantees

  • Manufacturer Warranties: All new equipment carries the manufacturer's warranty. R.M. Mechanical will assist with warranty claims for equipment we install.
  • Labor Warranty: We provide a labor warranty on our installation work. Duration and terms vary by service type.
  • Satisfaction Guarantee: We stand behind our work. If you're not satisfied, contact us and we'll make it right.
  • Warranty Limitations: Warranties do not cover damage from misuse, neglect, lack of maintenance, power surges, acts of nature, or unauthorized modifications.
  • Maintenance Requirements: Some warranties require regular professional maintenance. We offer maintenance plans to help you stay covered.

7. Liability Limitations

  • Pre-Existing Conditions: We are not liable for pre-existing conditions discovered during service or for damage caused by issues unrelated to our work.
  • Consequential Damages: R.M. Mechanical's liability is limited to the cost of the services performed. We are not liable for consequential or incidental damages.
  • Property Access: We take reasonable care to protect your property. Please ensure valuables and fragile items are secured away from work areas.
  • Code Compliance: Our work complies with applicable building codes. We may identify code violations in existing work that require correction.

8. Customer Responsibilities

As our customer, you agree to:

  • Provide Access: Ensure our technicians have safe access to all HVAC equipment, including attic and outdoor units.
  • Accurate Information: Provide accurate information about your system's history and any known issues.
  • Permits: Some work requires permits. We handle permitting for major installations, but you agree to cooperate with any required inspections.
  • Maintenance: Follow recommended maintenance schedules to keep your system running efficiently and maintain warranty coverage.
  • Filter Changes: Regularly replace air filters as recommended. Clogged filters can damage equipment and void warranties.

9. Website Use

When using our website:

  • Accuracy: We strive to keep information accurate, but content is provided "as is" without warranties of any kind.
  • Intellectual Property: All content on our website, including text, images, and logos, is our property or used with permission.
  • User Conduct: You agree not to use our website for any unlawful purpose or in any way that could harm our business or reputation.
  • Third-Party Links: Our website may contain links to third-party sites. We are not responsible for their content or privacy practices.

10. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Dispute Resolution

  • Communication First: If you have concerns about our service, please contact us first. We are committed to resolving issues promptly and fairly.
  • Governing Law: These terms are governed by the laws of the State of Florida.
  • Jurisdiction: Any disputes shall be resolved in the courts of Pinellas County, Florida.

12. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated revision date. Continued use of our services or website after changes constitutes acceptance of the modified terms.

13. Licensing and Insurance

R.M. Mechanical is a licensed and insured HVAC contractor in the State of Florida. We maintain comprehensive liability insurance and workers' compensation coverage for your protection.

14. Contact Information

If you have questions about these Terms of Service, please contact us:

Thank you for choosing R.M. Mechanical. We appreciate your business and are committed to providing excellent HVAC service to Tampa Bay families and businesses.